Neither am I. I don't think we're meant to be people who help with...systematic problems. I tried back home and failed miserably. What we are good at is helping strays. The people who get missed by any and every system. Those that fall through the cracks of human sympathy, for whatever reason.

And maybe it's that which makes me admire Neal's intention to fix a long-running problem here. An issue that causes harm to the self-worth of inmates left and right. I don't even know if he realizes just how difficult a task it was, that he set out for himself.